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“PCS is fantastic at identifying network problems and informing me (the customer) in understandable dialogue, how that problem would best be remedied. I called PCS when my server crashed. PCS was able to stop a technician already en route to another job and fix our problem within 20 minutes. My business would have to close its’ doors if our network crashed for any length of time. PCS has always had a terrific response time for any network problems that could impair normal function of business.”

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Healthcare Providers Must Educate Patients About EHRs.

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Healthcare IT ServicesHealthcare providers are increasingly adopting the use of electronic health records (EHRs); however, many of them fail to explain to their patients how they work.

It’s crucial for healthcare providers and hospital staff to help patients understand how EHRs work, and how they provide the access to information and security that your patients are looking for.

One of the primary goals of the EHR Meaningful Use Initiative is to provide patients the ability to access their medical records electronically, regardless of their time zone and location.

The fourth annual Xerox EHR survey interviewed 2,000 U.S. adults regarding their opinions on the current and future use of EHRs.  Their results revealed:

  • That only 29% had been informed their medical records were going to be converted to digital format, and
  • Only 32% of the respondents felt comfortable with the change. A large portion of the respondents, 83%, had substantial concerns about the security and privacy of their EHRs.

While there’s a huge void in patient awareness of EHRs, there’s also a lack of understanding about how to achieve access to this data.

Healthcare providers must educate their patients about EHRs to help them take control of their healthcare. With accessible EHRs, patients are able to:

  • Stay informed and comply with their provider’s recommended regimen.
  • Increase communication regarding important health information with their providers, which in turn assists providers with their diagnosis, as well as care plans.

If you’re seeking to earn meaningful use Stage 2 incentives, you must provide a minimum of 5% accessibility of your patients’ medical records via online portals.  This is a miniscule amount, but it’s a start.  While doing this, it’s important to ensure your patients are proactively involved in their own healthcare.

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