Phoenix IT SupportPhoenix Computer Specialists are your local tech support specialists. Contact Us today for all your “Valley Of The Sun” IT and computer support needs.
Communication. On-site, e-mail, and telephone updates. The online service portal further helps facilitate the communications process.
Tell us about a specific experience with us that you were happy with.
Friendly, personal service. Midnight, middle of the week, I'm attending to a server error and Dave and Dianne show up because they "were just down the street."
What are the biggest benefits you've received or experience since hiring us?
1. Technical advisement. Staff is able to communicate with me at "my" level.
2. Weekly support, updates, and "TLC" (our machines and me!).
Fire Chief Jim Haner
Sun City Fire District
Keeping Your Mac OS safe
One of the best things about Mac OS X is that it has some very basic protection against malicious downloads, which means you don’t have to worry about malware entering your computer when you download an application or open an attachment in an email. You see, every time you download an application via Safari or an attachment in Mail and try to open it, Apple checks the file against its “safe downloads list” (sometimes called “XProtect.plist” after its file name) to see if it contains any known Mac malware. Plus, Mac OS X also checks for updates to this malware definitions list on a daily basis! However, if you’d like to do the updating by yourself, here are some ways in which you can:
- Click on the Apple menu and select “System Preferences…”
- From the main window, click on Security and then on the General tab.
- You’ll see a lot of options, one of which is “Automatically update safe downloads list”. Uncheck and re-check the box next to it. (You may need to click on the lock and type an administrator password first.) If you don’t see this checkbox, make sure you’re running either Lion (v10.7 or later) or the latest version of Snow Leopard (v10.6.8).
This is the simplest technique you can use to update the list. This technique, however, doesn’t give any indication of whether the update has actually completed. If this isn’t okay with you, you might want to try out method #2.
There’s a freeware app (created by Adam Christianson of The Mac Observer) called the Safe Download Version. Once you run it (after you’ve downloaded and installed it, of course!), it tells you the version of your currently installed definitions and their release date, lets you check for updates, and notifies you whether you already have the latest version installed or if a new update has been applied.
You can also check for updates by running XProtectUpdater via a Terminal command.